We want our customers to shine in our jewelry with complete confidence. If, for any reason, you’re not completely satisfied with your purchase, we’ll be happy to offer a refund on any purchase for up to 30 days after your item was received.
All jewelry pieces, including made-to-order, are eligible for return and a full refund. Your item will have to be returned in its original packaging and in the same condition in which it was received to be eligible for a refund. Please note that sales of engraved pieces are final and no return will be accepted.
We buy back any Nyssa jewellery at 20% of the initial purchase price in exchange for store credit. Please note that you are responsible for the shipment fee when shipping your items to us. After receiving your unwanted items, we will credit your customer account accordingly. We will recycle your jewellery and convert it into new designs to be enjoyed again and again. Contact us at email@example.com to make use of our buyback programme.
All purchases are covered by a 2-year full warranty period and enjoy a lifetime warranty on fair wear and tear after the passing of the first two years.
During the 2-year full warranty period, any accidental damage done to your jewellery will be fully covered, except for gemstone damage (such as scratched or lost stones). We will also cover any manufacturing defects, as well as the services listed in the paragraph below.
The lifetime warranty period starts two years after your purchase was made and covers jewellery maintenance and any damage caused by fair wear and tear. This includes:
- Repairing minor scratches and scuffs
- Inspection and maintenance
- Cleaning and polishing
- Prong tightening
Please note that charges may be incurred after multiple repairs. Our warranty does not cover lost or damaged gemstones, theft, loss, breakage, negligence, abuse, unauthorised modifications, or ring resizing.
Contact us at firstname.lastname@example.org for any warranty-related inquiries.
We ship out all ready-to-ship orders within 2-3 business days, or 15 business days if your order contains engraved or made-to-order products. After dispatch, your order will be delivered within 3-7 business days.
You’ve struck gold
We make jewelry so comfortable and sturdy that you can put it on and never put it down. All Nyssa pieces are expertly handcrafted using only the finest ethically-sourced materials. We’re serious about sustainability, so we only use real solid gold and sterling silver that is recycled or responsibly-sourced following Fairtrade standards.
The pureness of gold is measured in karats (different from ‘carats’ with a ‘c’) in parts of 24. Gold is naturally very soft and fragile, so alloys are added to increase its durability and hardness. 9-Karat solid gold contains 9 parts of gold and 15 parts of alloys. Extremely durable and accessible, our 9-karat gold pieces are perfect for those looking for affordable jewelry to wear every day without worrying about scuffing and scratching.
18-Karat solid gold is made of 18 parts of gold and 6 parts of alloys, making it very high in its purity. 18K is the closest you can get to pure gold without sacrificing on durability and strength. With a rich yellow color, stunning shine, and a high percentage of pure gold, our 18K gold jewelry strikes the perfect balance between luxury and longevity.
Vermeil jewelry is made of solid sterling silver and plated with a layer of gold. To be considered vermeil, this coating needs to have a thickness of at least 1.5 microns, and the gold used must be at least 10-karats in purity. We go the extra mile, and gild all our vermeil jewelry using 2.5 microns of 18-karat solid gold, a coating that is 50% thicker than traditionally gold-plated pieces. With a perfect balance between quality and value, our vermeil pieces make a great addition to your jewelry essentials.
While beautiful in color, pure silver is too soft to be made into jewelry. That’s why most silver jewelry is made of 925 sterling silver: a mix of 92.5% pure silver and 7.5% of other metals, like copper. While sturdier than pure silver, sterling silver jewelry without plating is still prone to tarnishing. We plate all our solid silver pieces with a layer of rhodium to keep it looking bright, smooth, and scratch-less for years to come.
We do it your way
Personalize your purchase with our complimentary engraving service. Surprise your special someone with a message, or make it your own by adding your name.
Please allow 15 working days for in stock items with engraving to give our craftsmen sufficient time to perfect your inscription.