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Privacy Policy

Nyssa Limited ("Nyssa") and/or affiliated companies within the Nyssa group of companies (together the "Affiliates") are committed to ensuring that your personal information is protected. If we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy policy and the requirements of all applicable data protection laws and regulations in relation to personal data protection.

The terms of this Privacy Policy may be updated, revised, varied and amended from time to time as we deem necessary and the most current version will be the one available on our website www.nyssajewellery.com ("Website"). We will obtain your consent for changes to the terms of this Privacy Policy if such consent is required by applicable law. Any reference in these terms to "we", "us" and "our" is a reference to Nyssa and our Affiliates. Please read this Privacy Policy carefully to understand how we will handle your personal data.

Unless your express consent is required by applicable law, by providing us with your personal data (including by registering for membership of any of our customer or sales and marketing programs owned, managed and/or controlled by us, registering to attend any of our events, participating in our interactive services or in any way communicating with us), you are accepting the terms of this Privacy Policy and consenting to our collection, retention, disclosure and use of your personal data, including the transfer of your personal data overseas, as specified in this Privacy Policy. Further, we will only use and transfer your data for direct marketing purposes as specified in this Privacy Policy. 

  1. How do we collect personal data and what do we collect? 
  • Sources of personal data

The types of personal data that we collect will depend on the nature of your dealings with us. We may collect personal data from you by the following channels:

  • when you register for membership of any of our customer or sales and marketing programs owned, managed and/or controlled by us;
  • when you register to use, or enter information into, any of our interactive services (for example, our blogs and forums);
  • when you register to attend any of our events;
  • when you purchase goods and services from us or use services or products offered by us;
  • when you correspond with us; and
  • when you use the Website, other websites operated by our Affiliates ("Affiliates Website" and, together with the Website, the "Website") or our official page on social media sites.
  • Types of personal data we collect

We may collect from you the following information which may contain personal data as defined under applicable data protection laws and regulations:

  • account registration information, including your name, gender, date and month of birth, age group, title, contact numbers (telephone, fax, mobile), postal address and email address;
  • billing information, transaction and credit card information (if you make a purchase from us);
  • shipping information (if you make a purchase from us);
  • records of correspondence between you and us; and
  • optional information about your marital status, occupation, personal monthly income, personal or professional interests, demographics, experiences with our products and services and contact preferences in order to provide you with further information about our products and services.
  • how you interact with our website. We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

All information we collect about you may be combined with other information we hold about you.

Please take note that most of the goods and services, information, and sales and marketing materials provided on our Website or by other means are not directed towards minors as defined by applicable laws in your jurisdiction. If you are a minor under applicable laws in your jurisdiction, you must obtain the consent of your parent or guardian before providing us with any of your personal data.

  1. How do we use personal data?

We collect, retain and use personal information about you for the following purposes:

  • to offer you with our products and services, including sending you marketing and promotional materials, event information and e-shopping items relating to our products and services;
  • to conduct joint promotion events including notifying you of sales and marketing offers and sending you sales and marketing materials relating to the promotional offers or events of our affiliated, associated, related, subsidiary companies and/or companies under the common control of Nyssa;
  • to process your application for membership under any of our programs and maintaining and managing your membership;
  • to provide you with rewards, vouchers or services under any of our programs;
  • to handle and follow up with customer service calls, enquiries and complaints;
  • to send you administrative notices and communications relevant to your use of our Website and to respond to your enquiry or request;
  • to perform research or statistical analysis in order to improve our goods and services and for sales and marketing purposes;
  • to verify your identity and your eligibility to participate in our programs;
  • to obtain statistics about users of our Website to analyze site usage in order to help its further development;
  • to provide you with a log-in ID for our Website; and
  • to make such disclosures as required by law.

You are not obliged to provide the personal data as may be required by us. However, we may not be able to provide you with our products and services, sales and marketing materials if you do not provide us with the requested data. 

  1. Your receipt of marketing materials

As noted above, we may, from time to time, send you sales and marketing materials and information regarding our products and services as stated above in Clause 2 based on your name and contact details that you have provided to us. However, we will not use your personal data unless we have received your consent. Suitable measures are implemented to make available to you the option to "opt-out" or “opt-in” as required by applicable law of receiving such sales and marketing materials at the time you provide us with your personal data.

Please note that you can object to such use of your personal data at any time. If you do not want us to retain your personal data for this purpose, you should do so by choosing the "opt-out" option in the relevant membership subscription or registration form, or by choosing to unsubscribe from any marketing email we have sent to you or by emailing us at info@nyssajewellery.com, specifying that you wish to "opt-out".

  1. Will your personal data be given to other persons?

We do not sell, rent or trade your personal data to or with third parties including our Nyssa Companies. However, your personal data may be disclosed or transferred by us to the third parties described below:

  • Third party suppliers of goods and services (whether in your jurisdiction or abroad) engaged by us to assist with providing you with our services (including marketing analysis and research, data entry, management of our customer database, distribution of our sales and marketing materials, products rewards, vouchers, and customer service) ("Third Party Service Providers"). Our Third Party Service Providers are under a duty of confidentiality and contractually bound to use your personal data in connection with the purposes specified at Clause 3 above, and not for their own purposes (including direct marketing); and
  • Competent court of law, law enforcement agencies and/or regulatory bodies for compliance with applicable laws and regulations and protection of our legal rights.
  1. Retention of your personal data

We will not keep personal data longer than is legally permitted pursuant to applicable data protection laws and regulations. We will purge unnecessary personal data from our system in accordance with our internal procedures. 

  1. Security

The protection of your personal data collected is a priority for us. We will always strive to ensure that your personal data will be protected against unauthorized access. We are headquartered and based in Hong Kong. Your personal data may be accessed by us or transferred by us to and accessed by the third parties listed in paragraph 4, in Hong Kong or elsewhere in the world. Such personal data are only accessible by us or the personnel of the third parties listed in Clause 4 for the purposes listed in Clause 2, who will be instructed to observe confidentiality duty and the terms of this Privacy Policy when accessing such personal data.

Although we will do our best to protect and secure your personal data, we cannot guarantee the security of your personal data transmitted over the internet or any telecommunications networks. 

  1. Use of cookies and links to other websites
    • Cookies

We do not collect any personally identifiable information from you while you visit and browse our Website (unless you provide such information to us) but we do use cookies to keep track of how often you visit our Website, tailor our services to your needs, estimate our audience size, gauge the popularity of various parts of our Website, track users' progress, track number of entries in our sales and marketing activities and measure our Website users' traffic patterns. Information and data collected by means of cookies will not be disclosed to anyone save and except for the third parties listed out in Clause 4.

Most web browsers are automatically set to accept cookies, but you can usually alter the settings of your browser to prevent automatic acceptance. If you choose not to use cookies you may not be able to take full advantage of our Website.  Storing cookies is usual practice for any website that needs to remember what its users’ preferences are and we use cookies to keep track of your selections on the website. You can usually modify your browser to prevent this happening (www.aboutcookies.org) for more information on this. If you choose not to receive cookies, you may still use most of the features on our website, including the ability to purchase items. 

  • Links to other websites

To provide you with more information, our Website may provide links to other websites. Your personal data may be collected on these other websites when you visit them or make use of their services. Where and when you decide to click on any advertisement or hyperlink on our Website which grants you access to another website, your personal data may be exposed to these other websites. This Privacy Policy is only applicable to our Website and we are not responsible for the third-party websites or for any personal data you submit to such other websites via our Website. Please ensure that you read the privacy policies of such other websites. 

  1. Data access and correction

You have the right to, at any time, request access to, make a copy of, and request us to make correction of, or demand the cessation of the continued collection, processing, and use, or to delete your personal data stored in our records. To exercise your rights, please email us at info@nyssajewellery.com.

In the event that you wish to exercise your right as set out above, we may request you to provide personal details in order to verify your identity. We will endeavour to respond to your request in accordance with requirements under applicable data protection laws and regulations, and we may charge you a reasonable fee for complying with your access request as permitted under applicable law.

  1. Enquiries

If you have any enquiries about our Privacy Policy, please email us at info@nyssajewellery.com.